FAQs

We recommend spot cleaning all headwear. Machine washing is not advisable. 

CANCELING ORDERS ARE WITHIN 48 HOURS , please email shop@shainastyle.co.il and we will do our best to start the process. ON each cancellation will be a 5% cancellation fee. Sale items can’t be cancelled. If you got a damaged product, no cancellation fee will be charged.

We can send a card and/or gift bag if you will be gifting your order – please specify in order notes. We can also write a card for you if you will be sending the gift directly to the recipient (please specify in order notes). 

gift card is availble,Check out our Gift Card section to purchase!

We ship to United States, Canada, England, Switzerland, France, Netherlands, Belgium. Any taxes or duties incurred upon international delivery are the responsibility of the customer. For any taxes questions please contact us via email shop@shainastyle.co.il

Shipping with in 4-5 business days for charge of 25 nis. Delivery to the exceptional localities – arrives within 5 business days. For purchases of NIS 230 or more, shipping is free. Exceptional localities: beyond the Green Line, the Gaza Strip, Kiryat Shmona, Ramat HaGolan , kibbutzim, Dimona, Yeruham, Mitzpe Ramon and Eilat.

All the products are one size, the fabrics are all stretchy and usually fit most heads. For more info please check the product’s description.

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Self pickup is availble from 2 destinations: 1. Jerusalem, 34 Sorothzkin street. 2. Telzstone, 29 Harif street. Collecting is after receiving an email of comformation.Please inform us in advance before arriving for collection.